Using Kangaroo - FAQs and possible problems
There are some very common problems that have a straightforward solution, whether you are using a ‘stand alone’ or networked PC.
To avoid possible problems during installation, please check that your PC meets the following system requirements:
- Microsoft Internet Explorer 5.5 or above
- Apple QuickTime
- Microsoft SAPI 4 Speech Engine (available in support area of disc)
- Adobe Acrobat Reader 5.0 or above
- Adobe Flash Player 9 or above
Associated software:
UNINSTALL: It is recommended that you uninstall any previous versions completely before proceeding.
To uninstall: run Start > Programs > Kangaroo x > Uninstall Kangaroo x and follow the instructions on screen.
Q: “I’ve put my Kangaroo disc into the disc drive but nothing is happening!”
A: Kangaroo installation will start up automatically on most PCs. If it doesn’t on yours, go to Start, Run D:SetUp.exe (where d: is the letter of your CD-ROM drive) OR double-click the Kangaroo icon on the CD-ROM.
Q: “Does Kangaroo run on Macs?”
A: No, it is a program for PCs only
Q: “I cannot hear any sound - no ‘text to speech’, nothing on the Virtual Job Interview!”
A: First of all, check that the sound is turned ‘on’ and the speech is turned ‘on’ on the main board (under the yellow band in the centre panel) and then:
- Still no sound? Check that the volume is ‘ON’ or click off the ‘mute’ on the volume control on your PC.
- Still nothing? For text to speech, check you have the SAPI 4 speech engine software loaded (available in the ‘support area’ on the disc)
- For the Virtual Job Interviews, and other video clips, ensure that you have downloaded 'Quicktime’: http://www.apple.com/quicktime/download/win.html
- Still having difficulties? Contact your local Connexions Information Team (details below)
Q: Kangaroo program does not launch (won't install due to our file associations and problems with the initial shortcut) - what can we do?
A: See the 'Kangaroo fails to load' attachment below for info...
The shortcut created by the installation points directly to: W:kangaroolaunch.hta (W being the network drive)
The hta extension is run by a Microsoft application mshta.exe and this can be found in C:WINDOWSsystem32
So, by changing the target location in the shortcut to: C:WINDOWSsystem32mshta.exe "W:kangaroolaunch.hta", this points to mshta.exe first and then to launch.hta inside the Kangaroo directory.
Kangaroo now loads.
Information kindly supplied by:
Matt Lucas, Technical Support, Chilwell School, Nottinghamshire
Q: Any tips for installing on an RM CC3 system?
Posted by: Gareth Stott, Colonel Frank Seely School, Nottinghamshire...
I made 2 alterations to the way the program was installed and since it works, I don’t really want to check and see which one solved the problem or if it was both!
The 2 changes I made (for the RM system) were:
(i) Installed the program to the RMShared drive.
(ii) In the RM Management Console, added the 3 .exe files in the data/apps folder to be allowed to run without restriction.
After about 30 mins to 1 hour, the program started to work on the network.
I hope this helps for somebody else or for you to check on a RM CC3 system.
Q: “I cannot open document links”
A: Ensure that you have Adobe Reader: http://www.adobe.com/
- Still not opening? Contact your local Connexions Information Team
Q: “Web links won’t open!”
A: Check another web link on Kangaroo, if this is fine, and the problem is with just one, then please e-mail kangaroo@cnxnotts.co.uk about it– it will need investigating.
- If several links are not working, check that your Internet access, it might be temporarily unavailable. If your Internet connection is fine, report the problem to kangaroo@cnxnotts.co.uk
Q: “I cannot see the video clips and I get a black screen on the Virtual Job Interview!”
A:Make sure you have downloaded Quicktime – the video clips will not run without it. Go to: http://www.apple.com/quicktime/download/win.html
Make sure that Adobe Flash Player 9 or above is installed, some videos will not run when Flash Player 9 is missing or a legacy version is present. Go to: http://www.adobe.com/
Q: “I haven’t got Internet access – can I still use Kangaroo on a 'stand alone PC'?”
A: Yes, but you will not be able to open the web-links. You will also have to check that you already have Adobe Reader and Quicktime installed (see above).
Further help and support:
Technical Support only:
Specific technical problems -If you have system-specific issues with the program that are not addressed on this FAQ site, go to the support e-mail address on this site in the first instance or contact your local Connexions Information Team. Please ensure you describe your problem in some detail.
Email support@indigomultimedia.com with a description of your problem, name, organisation, brief systen details and preferred contact details.
We value your comments and feedback. Your problem might be one that others are experiencing! Please share these for the benefit of others on this site - e-mail comments to kangaroo@cnxnotts.co.uk. |
