Using Kangaroo 4 - FAQs and possible problems
There are some very common problems that have a straightforward solution, whether you are using a ‘stand alone’ or networked PC.
To avoid possible problems during installation, please check that your PC meets the following system requirements:
- Microsoft Internet Explorer 5.5 or above
- Apple QuickTime
- Microsoft SAPI 4 Speech Engine (available in support area of disc)
- Adobe Acrobat Reader 5.0 or above
Associated software:
UNINSTALL: It is recommended that you uninstall any previous versions completely before proceeding.
To uninstall: run Start > Programs > Indigo OpenSystem > Uninstall Kangaroo 3x and follow the instructions on screen.
Q: “I’ve put my K4 disc into the disc drive but nothing is happening!”
A: K4 installation will start up automatically on most PCs. If it doesn’t on yours, go to Start, Run D:SetUp.exe (where d: is the letter of your CD-ROM drive) OR double-click the Kangaroo icon on the CD-ROM.
Q: “Does Kangaroo run on Macs?”
A: No, it is a program for PCs only
Q: “I cannot hear any sound - no ‘text to speech’, nothing on the Virtual Job Interview!”
A: First of all, check that the sound is turned ‘on’ and the speech is turned ‘on’ on the main board (under the yellow band in the centre panel) and then:
- Still no sound? Check that the volume is ‘ON’ or click off the ‘mute’ on the volume control on your PC.
- Still nothing? For text to speech, check you have the SAPI 4 speech engine software loaded (available in the ‘support area’ on the disc)
- For the Virtual Job Interviews, and other video clips, ensure that you have downloaded 'Quicktime’: http://www.apple.com/quicktime/download/win.html
- Still having difficulties? Contact your local Connexions Information Team (details below)
Q: K4 program does not launch (won't install due to our file associations and problems with the initial shortcut) - what can we do?
A: See the 'K4 fails to load' attachment below for info...
The shortcut created by the installation points directly to: W:kangaroolaunch.hta (W being the network drive)
The hta extension is run by a Microsoft application mshta.exe and this can be found in C:WINDOWSsystem32
So, by changing the target location in the shortcut to: C:WINDOWSsystem32mshta.exe "W:kangaroolaunch.hta", this points to mshta.exe first and then to launch.hta inside the Kangaroo directory.
K4 now loads.
Information kindly supplied by:
Matt Lucas, Technical Support, Chilwell School, Nottinghamshire
Q: Any tips for installing on an RM CC3 system?
Posted by: Gareth Stott, Colonel Frank Seely School, Nottinghamshire...
I made 2 alterations to the way the program was installed and since it works, I don’t really want to check and see which one solved the problem or if it was both!
The 2 changes I made (for the RM system) were:
(i) Installed the program to the RMShared drive.
(ii) In the RM Management Console, added the 3 .exe files in the data/apps folder to be allowed to run without restriction.
After about 30 mins to 1 hour, the program started to work on the network.
I hope this helps for somebody else or for you to check on a RM CC3 system.
Q: “I cannot open document links”
A: Ensure that you have Adobe Reader: http://www.adobe.com/
- Still not opening? Contact your local Connexions Information Team
Q: “Web links won’t open!”
A: Check another web link on Kangaroo, if this is fine, and the problem is with just one, then please let your Connexions Information Team know about it– it will need investigating.
- If several links are not working, check that your Internet access, it might be temporarily unavailable. If your Internet connection is fine, report the problem to your local Connexions Information Team.
Q: “I cannot see the video clips and I get a black screen on the Virtual Job Interview!”
A: Make sure you have downloaded Quicktime – the video clips will not run without it. Go to: http://www.apple.com/quicktime/download/win.html
Q: “How often do I need to run the updater?”
A: We recommend that you run the updater at least once a week and no more than once a day to keep your information up to date.
You can use the standard Windows Scheduler to automatically run this by following Microsofts' Instructions and replacing the program to be executed with the 'updater.hta' (located in the directory selected during installation).
If you are networking Kangaroo 4: go to the ‘’Read Me’ document on the disc.
Q: “I haven’t got Internet access – can I still use Kangaroo on a 'stand alone PC'?”
A: Yes, but you will not be able to open the web-links or run the updater. You will also have to check that you already have Adobe Reader and Quicktime installed. You can get these from your Connexions company if they are not on your PC already.
Also, your local Connexions Information Team will periodically provide a new, updated disc for 'stand alone' users (possibly quarterly). Contact your local team for more information (see below).
Further help and support:
Technical Support only:
Specific technical problems -If you have system-specific issues with the program that are not addressed on this FAQ site, go to the support e-mail address on this site in the first instance or contact your local Connexions Information Team. Please ensure you describe your problem in some detail.
Email support@indigomultimedia.com with a description of your problem, name, organisation, brief systen details and preferred contact details.
We value your comments and feedback. Your problem might be one that others are experiencing! Please share these for the benefit of others on this site - e-mail comments to kangaroo@cnxnotts.co.uk, phone one of the numbers below or use the Roo Bounce Back button on K4 (under Out Of Bounds or About Connexions).
Schools, colleges, training providers and other organisations - general queries:
If you have any general queries about the content of the CD or want further copies, please contact your local Connexions Information Team (see below).
Support for young people, parents and carers and other members of the public:
Please contact your local Connexions Information Team (see below) for help and support, queries about the content and additional discs
Your local Connexions Information Teams:
Nottinghamshire: 0115 9109030
Derbyshire: 01773 747834
Leicester Shire: 0116 261 5923
Lincolnshire and Rutland: 01522 875495
Northamptonshire: 01327 356125 |
